KleinServices

	Project Requirements Analysis
	Review of the customer's existing business model, processes and documents flow
	Identification and assessment of business issues
	Requirements definition
	System definition
	Benefits analysis
	Business risks and cost analysis
	Technology leverage
	Migration planning

	Systems Integration
	Interfacing Klein modules with existing client legacy and/or 3rd part applications
	Web Site and Web Portal development and integration

	Implementation
	Migration management from existing systems to the new Klein system
	Data conversion and verification of data integrity

	Training Programs
	Training tailored to your particular needs
	Conducted at the client site(s), in Klein's offices, remotely or in any combination
	Customized documentation

	Client Support System
	24 hrs x 7 days per week telephone support depending upon SLA
	Web-based Client Support System accessible, 24 hrs x 7 days per week
	Email status messages keep clients informed on the status of their issues

	Web hosted application
	Running on a Klein managed server at a secure and fully redundant hosting facility
	Application access 24 x 7 through standard Internet browser anywhere in the world
	Client data confidentiality retained via password protection and user defined profile